{"id":657,"date":"2026-06-30T17:51:35","date_gmt":"2026-06-30T17:51:35","guid":{"rendered":"https:\/\/text.email\/blog\/?p=657"},"modified":"2026-06-30T18:06:30","modified_gmt":"2026-06-30T18:06:30","slug":"prtg-network-monitor-sms-alerts","status":"publish","type":"post","link":"https:\/\/text.email\/blog\/prtg-network-monitor-sms-alerts\/","title":{"rendered":"How to Get Easier Text Alerts from PRTG Network Monitor"},"content":{"rendered":"\n<p>PRTG Network Monitor (and PRTG Hosted Monitor) send alerts when things go wrong.<\/p>\n\n\n\n<p>But you&#8217;re here because <strong>you want to get those alerts as texts, not just emails<\/strong> \u2014 and when you went digging into PRTG&#8217;s SMS settings, you found the process isn&#8217;t as easy as toggling a box and dropping in your phone number. <\/p>\n\n\n\n<p>The PRTG texting solutions are all enterprise-level, which makes sense since PRTG is an enterprise-focused tool. But <strong>you just need to start getting texts for you (and maybe a small team) ASAP<\/strong>.<\/p>\n\n\n\n<p>We can do that today. <\/p>\n\n\n\n<p>Here&#8217;s the <strong>easiest way<\/strong> to get PRTG Network Monitor SMS alerts set up in a matter of a few minutes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PRTG Network Monitor SMS Alerts: Table of Contents<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#setting-up\">Setting Up PRTG SMS Alerts: The Quick Way<\/a><\/li>\n\n\n\n<li><a href=\"#other-options\">Other Options for Getting SMS Alerts from PRTG Network Monitor<\/a><\/li>\n\n\n\n<li><a href=\"#five-minutes\">Get Your PRTG Network Monitor SMS Alerts Going in the Next Five Minutes<\/a><\/li>\n\n\n\n<li><a href=\"#do-dont\">Deciding Which PRTG Alerts Do and Don&#8217;t Require a Text Alert<\/a><\/li>\n\n\n\n<li><a href=\"#time-to-run\">Time to Get Your PRTG Text Alerts Running Today<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"setting-up\">Setting Up PRTG SMS Alerts: The Quick Way<\/h2>\n\n\n\n<p>The setup is short because you&#8217;re not configuring PRTG&#8217;s <code>SMS Delivery<\/code> settings. You&#8217;re giving PRTG an email recipient that happens to text you.<\/p>\n\n\n\n<p>And we&#8217;ll do that by using a drop-in email-to-text option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Get your email-to-text address<\/h3>\n\n\n\n<p>We&#8217;re going to use <a href=\"https:\/\/text.email\">text.email<\/a> as our email to SMS option here because <strong>it&#8217;s the quick option<\/strong>: You sign up and it works instantly, without requiring a bunch of regulatory paperwork or any other lengthy approval process.<\/p>\n\n\n\n<p>Create a text.email account and you&#8217;ll get a special email-to-text address. (Need to send to a team? You can also put together a <a href=\"https:\/\/text.email\/blog\/distribution-lists\/\" data-type=\"post\" data-id=\"296\">distribution list<\/a> where multiple people will <a href=\"https:\/\/text.email\/blog\/scheduled-sms-routing\/\" data-type=\"post\" data-id=\"632\">get text alerts on their own schedules<\/a>).<\/p>\n\n\n\n<p><strong>This looks like a normal email recipient to PRTG<\/strong>. But when PRTG sends an alert email to that address, text.email automatically converts that email into a text message which goes out immediately to you and\/or your team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Put that email address into PRTG<\/h3>\n\n\n\n<p>You can add the text.email address in either of the places PRTG already supports sending alert emails.<\/p>\n\n\n\n<p>Use <code>Setup -> Account Settings -> Notification Contacts<\/code> if you want the to use the email-to-text address as a contact. Add an email contact and put the text.email address in <code>Recipient<\/code>.<\/p>\n\n\n\n<p>Use <code>Setup -&gt; Account Settings -&gt; Notification Templates<\/code> if you want to add the address directly to a template. In the <code>Send Email<\/code> section, put the text.email address in <code>Send to Email Address<\/code>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Connect template to the alerts that matter<\/h3>\n\n\n\n<p>Open its <code>Notification Triggers<\/code> tab for a sensor, device, group, probe, or root group \u2014 <strong>anywhere you should get a text alert when something goes horribly wrong<\/strong>.<\/p>\n\n\n\n<p>Choose the notification template and make sure it&#8217;s configured to send to the text.email address. (In the prior step, you may or may not have done that; if not, do it now.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 (optional): Keep the text message readable<\/h3>\n\n\n\n<p>PRTG&#8217;s default notification gives you the key info: site name, device, sensor, status, downtime, and message.<\/p>\n\n\n\n<p>If you find the email body of their notifications is noisy, you can switch the email format to <code>Text<\/code> or <code>Custom text<\/code> in the notification template and keep only the pieces someone needs on a phone.<\/p>\n\n\n\n<p><strong>You can also set up the formatting on text.email&#8217;s end<\/strong>. Use the <a href=\"https:\/\/text.email\/blog\/sms-formatting\/\">SMS formatting<\/a> there; that way, PRTG Network Monitor can keep sending email, while text.email pares it down into a more actionable text.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"other-options\">Other Options for Getting SMS Alerts from PRTG Network Monitor<\/h2>\n\n\n\n<p>So that&#8217;s the quick way to get SMS alerts from PRTG Network Monitor and Hosted Monitor.<\/p>\n\n\n\n<p>It&#8217;s not the only way. <\/p>\n\n\n\n<p><strong>Here are the other methods<\/strong> that may or may not work better for you, depending on your specific needs and situation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using PRTG&#8217;s native SMS option<\/h3>\n\n\n\n<p>Yes, PRTG has a native SMS messaging feature. It&#8217;s called <code>Send SMS\/Pager Message<\/code>. And it doesn&#8217;t require a bit of a workaround like we just set up earlier.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"148\" src=\"https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified-1024x148.png\" alt=\"\" class=\"wp-image-660\" srcset=\"https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified-1024x148.png 1024w, https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified-300x43.png 300w, https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified-768x111.png 768w, https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified-1536x222.png 1536w, https:\/\/text.email\/blog\/wp-content\/uploads\/2026\/06\/prtg-smsdelivery-tinified.png 1618w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>But&#8230; that SMS delivery feature isn&#8217;t just waiting for you handily inside your license or subscription. <\/p>\n\n\n\n<p><strong>Paessler requires you to use a third-party SMS provider<\/strong> (either one of their recommendations, or one you provide). So in a way, they&#8217;re <em>also<\/em> using a somewhat hacky workaround. <\/p>\n\n\n\n<p>You can tell the type of SMS providers by their recommendations. They recommend BulkSMS, Agile Telecom, or Esendex \u2014 all enterprise-grade, technically-complex options.<\/p>\n\n\n\n<p>And even if you don&#8217;t care about the &#8220;technically-complex&#8221; part, <strong>this is still a configuration <em>project<\/em><\/strong>. You&#8217;ve got to connect the API, set up a whole slew of settings from encoding to virtual hosting, and then manage your team recipients manually.<\/p>\n\n\n\n<p>It&#8217;s a lot. Your company (or your boss&#8217;s boss&#8217;s boss) might require it. <\/p>\n\n\n\n<p>But if they don&#8217;t, and you just want to start getting text alerts ASAP, it&#8217;s too much.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using Amazon SNS<\/h3>\n\n\n\n<p>Similar to all of the above, PRTG also has an Amazon SNS notification method.<\/p>\n\n\n\n<p>And same as above, <strong>this will or won&#8217;t make sense depending on your setup<\/strong>. If your company already uses Amazon SNS, or you want total control and don&#8217;t mind the configuration and maintenance overhead to get it, then this could work for you.<\/p>\n\n\n\n<p>But otherwise, it&#8217;s a more complicated route to the same destination.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using GSM hardware<\/h3>\n\n\n\n<p>Alright. So you don&#8217;t want to route your text alerts through a third-party API. How about routing them through a hardware modem instead?<\/p>\n\n\n\n<p>Another option that PRTG offers is connecting a GSM modem to send your texts. <\/p>\n\n\n\n<p>The pros and cons there are pretty clear. The pros: This can work even if the internet is down and you&#8217;re in full hardware control of the situation.<\/p>\n\n\n\n<p>The cons: I mean, <strong>you need to get your hands on a GSM modem<\/strong>, connect it to a network, configure it, and maintain it. <\/p>\n\n\n\n<p>Once again, <strong>if you found this article because you were looking for a quick option for alert SMS messages, this is pure overkill<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using custom HTTP actions and SMS APIs<\/h3>\n\n\n\n<p>As we continue our slow and decision fatigue-inducing hike through PRTG&#8217;s suggested SMS alerting options, we arrive next at custom HTTP actions.<\/p>\n\n\n\n<p>You can build your own path with <code>Execute HTTP Action<\/code> or an SMS API.<\/p>\n\n\n\n<p>PRTG can call a URL, pass alert details, and let something else turn that into a text. You&#8217;ll need to set up that &#8220;something else&#8221;, whether it&#8217;s a provider like Twilio or an even more DIY option.<\/p>\n\n\n\n<p>(We have a separate rundown of <a href=\"https:\/\/text.email\/blog\/twilio-alternatives\/\">Twilio alternatives for critical alerts<\/a> if you are comparing that route.)<\/p>\n\n\n\n<p>This custom path can make sense <strong>if you need a very specific workflow and you can carve out a weekend to set everything up<\/strong>. (And then more time to carve out for handling <a href=\"https:\/\/text.email\/blog\/a2p-10dlc\/\" data-type=\"post\" data-id=\"34\">A2P 10DLC regulatory work<\/a>.) Same overkill spiel as usual for other cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using non-texting options (push notifications, messaging apps)<\/h3>\n\n\n\n<p>PRTG offers push notifications, Microsoft Teams messages, and Slack messages.<\/p>\n\n\n\n<p>These are useful alert channels \u2014 they just aren&#8217;t SMS.<\/p>\n\n\n\n<p><strong>There&#8217;s a specific reason you came here looking for text messages and not any of those<\/strong>; the immediacy, the urgency, the way your phone prioritizes them, the way <em>you<\/em> mentally prioritize them.<\/p>\n\n\n\n<p>All those other platforms and options have their place. (In fact, PRTG recommends you use at least a few different alerting messages.)<\/p>\n\n\n\n<p>But if you want text messages, those ain&#8217;t text messages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What won&#8217;t work: Verizon, AT&amp;T, and other (deprecated) email-to-text addresses<\/h3>\n\n\n\n<p>If you ask Random Strangers On The Internet how to get email-to-text set up, someone&#8217;s going to recommend the cell phone provider&#8217;s built-in addresses. (For instance, if you&#8217;re on Verizon, sending an email to yournumber@vtext.com turns it into a text.)<\/p>\n\n\n\n<p>Welp&#8230; those are gone.<\/p>\n\n\n\n<p><strong>Every cell phone carrier has either totally killed or is in the process of totally killing their email-to-text option<\/strong>. And no, your plan isn&#8217;t going to get cheaper as a result.<\/p>\n\n\n\n<p>The carriers all shut down their email-to-text gateways for a variety of reasons (spam issue and new-ish texting regulations were the main two).<\/p>\n\n\n\n<p>That&#8217;s actually why text.email exists; it&#8217;s meant to be a drop-in replacement for those old carrier email-to-SMS gateways.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"five-minutes\">Get Your PRTG Network Monitor SMS Alerts Going in the Next Five Minutes <\/h2>\n\n\n\n<p>Alright. So we&#8217;ve waked through the many, <em>many<\/em> SMS alert options for PRTG Network Monitor and PRTG Hosted Monitor.<\/p>\n\n\n\n<p>And ultimately, this all comes down to two things: <strong>How much complexity do you want to deal with?<\/strong> and <strong>How much complexity does your company want you to deal with?<\/strong><\/p>\n\n\n\n<p>If the answer is &#8220;oh yeah, they like complexity,&#8221; then you should start the bureaucratic wheels in motion on PRTG&#8217;s native SMS recommendations or setting up a hardware modem.<\/p>\n\n\n\n<p>But <strong>if you really just want to start getting text alerts going ASAP<\/strong> \u2014 because ultimately, you&#8217;re just trying to catch catastrophic issues fast \u2014 <strong>then the email-to-text path is your easiest and quickest option<\/strong>.<\/p>\n\n\n\n<p>You can sign up at text.email and get this all set up in a matter of minutes.<\/p>\n\n\n\n<p>(Want to try it out first? Skip the signup step and just send a test alert to your-number@text.email. It will come to your phone as a text so you can see <em>just<\/em> how easy this is.)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"do-dont\">Deciding Which PRTG Alerts Do and Don&#8217;t Require a Text Alert<\/h2>\n\n\n\n<p>You&#8217;re not going to want to text every PRTG notification or you&#8217;ll get &#8220;alert blindness&#8221; fast.<\/p>\n\n\n\n<p><strong>The whole point of SMS alerts is that they cut <em>through<\/em> the clutter<\/strong>. You don&#8217;t want them to become the clutter.<\/p>\n\n\n\n<p>Here are a few suggestions to get you started on what alerts do and don&#8217;t deserve a text, though your mileage may vary.<\/p>\n\n\n\n<p><strong>Worth a text:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A critical sensor changes to <code>Down<\/code><\/li>\n\n\n\n<li>A device or service sits in <code>Warning<\/code> long enough to be real<\/li>\n\n\n\n<li>A threshold trigger crosses a value that needs fast action<\/li>\n\n\n\n<li>A repeated escalation means the first notification did not get handled<\/li>\n\n\n\n<li>A recovery notice confirms that a real outage is over<\/li>\n<\/ul>\n\n\n\n<p><strong>Leave on email:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Routine status changes that do not require action<\/li>\n\n\n\n<li>Short flaps that clear before the latency period<\/li>\n\n\n\n<li>Informational change triggers<\/li>\n\n\n\n<li>History, uptime, or downtime summaries<\/li>\n\n\n\n<li>Low-priority threshold warnings that someone reviews during normal hours<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"time-to-run\">Time to Get Your PRTG Text Alerts Running Today<\/h2>\n\n\n\n<p>PRTG already has the <strong>alert logic<\/strong>, already has <strong>email notifications<\/strong>, and already has <strong>built-in SMS notifications<\/strong>.<\/p>\n\n\n\n<p>But <strong>only the first two work right out of the box<\/strong>.<\/p>\n\n\n\n<p>If you want to use PRTG Network Monitor or PRTG Hosting Monitor&#8217;s native text message alerts, you&#8217;ll need to connect an enterprise provider, rig up a hardware modem, or set up your own system.<\/p>\n\n\n\n<p>You may want that (or your organization might require it).<\/p>\n\n\n\n<p>But <strong>for the faster path, put an email-to-text address into your monitor and call it a day<\/strong>.<\/p>\n\n\n\n<p>To get started, sign up at <a href=\"https:\/\/text.email\/\">text.email<\/a> and follow the steps in this article to <strong>get your PRTG alerts texted to you in a matter of minutes<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a lot of ways to get SMS alerts from PRTG Network Monitor \u2014 but only one of them is actually a fast and easy setup.<\/p>\n","protected":false},"author":2,"featured_media":662,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,10],"tags":[],"class_list":["post-657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sysadmins","category-use-cases"],"_links":{"self":[{"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/posts\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":4,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/posts\/657\/revisions"}],"predecessor-version":[{"id":663,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/posts\/657\/revisions\/663"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/media\/662"}],"wp:attachment":[{"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/media?parent=657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/categories?post=657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/text.email\/blog\/wp-json\/wp\/v2\/tags?post=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}